A process for choosing a web-based church management system: A case study


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by Wallis C. Metts Jr. Kent State University, June 6, 2014. Accessed April 14, 2017.

Wallis Metts, Jr., Ph.D., professor of communication at Spring Arbor University, Spring Arbor, Michigan, is also an associate pastor at Countryside Bible Church in Jonesville, Michigan. Metts’ free downloadable paper, presented at the 2014 Annual Conference on Information and Religion at Kent State University, Kent, Ohio, draws on his experience leading the team choosing a church management system (ChMS) for Countryside Bible Church. He highlights the inescapable problems facing those seeking a ChMS solution, including a dizzying array of features and the few independent/objective sources of information. Metts acknowledges the “fuzzy” decision-making context of a congregational committee. His recommended process includes designating a project leader, securing buy-in from senior management, detailing the weakness of the current approach, defining business objectives instead of features, and identifying/consulting, decision makers.

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