“First, stop talking.” That’s the way one reviewer introduces this wise and funny TED talk (Technology, Entertainment and Design) by a communications expert. It is an 11-minute tutorial on how to build relationships through intentional listening. Becoming conversation-competent isn’t rocket science. Here are some of Headlee’s basic rules: Don’t multitask - focus on the speaker. Don’t pontificate - keep opinions to yourself. Use Open-ended questions, and “Go with the flow” - concentrate on following what is said instead of what you want to say next. In today’s combustible communications climate, Headlee’s “Ten Ways” provide a bridge-building antidote. A transcript of her presentation is available from the website. This practical tool on effective listening can be used with small groups, including teens and tweens, and for board, staff and volunteer development.
Curated by Marie F. Fleming