Description
This resource outlines the importance of initiating difficult conversations, providing tips on how to do so and offering advice for specific topic situations like having a difficult conversation via phone.
Features
10 most frequently asked questions, strategies for managing difficult conversations, steps to separate facts from feelings
Recommended Audience
Clergy and lay leaders
Cost
Purchase as book or e-book
Practical Applications
- Address disagreements before they escalate into unmanageable conflicts by following steps to move toward a stance of learning in order to resolve potential problems.
- Use tips in this book during periods of change within the congregation, like a change in clergy leadership.
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