Description
This resource outlines the importance of initiating difficult conversations, providing tips on how to do so and offering advice for specific topic situations like having a difficult conversation via phone.
Features
10 most frequently asked questions, strategies for managing difficult conversations, steps to separate facts from feelings
Recommended Audience
Clergy and lay leaders
Cost
Purchase as a book or e-book
Practical Applications
- Address disagreements before they escalate into unmanageable conflicts by following steps to move toward a stance of learning in order to resolve potential problems.
- Use tips in this book during periods of change within the congregation, like a change in clergy leadership.
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