Marlene Wilson asserts that church leaders who plan projects and programs should not focus on filling empty volunteer slots; instead they should identify church members' gifts, leadership styles, and needs. Using her management background, Wilson suggests guidelines for understanding personality types and improving a church's "climate" (or attitudes toward volunteering), planning methods, and mission goals. She then lists exercises that church leaders can use in motivating lay members to offer their talents in the church and community. The sample job descriptions, creativity checklist, personal action plan, and evaluation forms provide concrete ways for church members to develop a vibrant model of service.