First Impressions: Creating WOW Experiences in Your Church

by Mark Waltz. Group Publishing , 2013.

This book urges congregations to treat guests with "acceptance and respect," and can be used as a guide to help churches welcome people as Jesus welcomes them.


study and engagement help, action suggestions, resources on team building, hospitality, and self-assessment

Best For

clergy, lay leaders, hospitality teams


purchase as a book or e-book

Suggested Uses

  • Make a good first impression that will bring guests back by applying tips for making people feel welcomed.
  • Evaluate areas where your congregation's hospitality can be improved by using the resources provided in the self-assessment.

About the Contributor

Marie Fleming

Marie Fleming was a contract resource consultant for the Center for Congregations. Her consulting practice includes congregation-based Permaculture Design and equipping congregations for creation care.

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