Orchestrate the Conflict: How to Creatively Engage Conflict to Achieve Leadership Goals

by Ronald A. Heifetz, Marty Linsky. Harvard Business School Press, 2017.

This book chapter offers a variety of strategies for congregations to address conflict creatively, allowing for positive change.


case studies, strategies to use conflict in a positive manner

Best For

clergy and lay leaders facing cultural changes


purchase as a book or e-book

Suggested Uses

  • Plan for an off-site work session led by an outside facilitator by consulting the first section of this chapter to create a holding environment during conflict.
  • Manage the emotional toll of adaptive change, allowing people time to adjust.

About the Contributor

Wendy McCormick

Wendy McCormick is the Center for Congregations’ southwest Indiana director. She has an interest in congregational fundraising and stewardship, including planned giving.

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