Communication Strategies for Addressing Conflict

by W. Craig Gilliam. Lewis Center for Church Leadership, 2008.


This article discusses the role that miscommunication plays in congregational conflict and offers an intervention process for reducing conflict and enhancing communication.


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Recommended Audience

Clergy and lay leaders



Practical Applications

  • Reduce miscommunication and frustration by establishing a "Listening to Each Other" session, following the process outlined in this article.
  • Conduct effective listening sessions by applying the six communication skills described.

About the Contributor

Janet Hoover

Janet Hoover is a certified spiritual director in private practice and an American Baptist pastor. She graduated from the University of Indianapolis and earned her MDiv and DMin from Christian Theological Seminary in Indianapolis. 

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