Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior

by Kerry Patterson, Joseph Grenny, and others. McGraw Hill, 2013.

This resource offers tools for holding others accountable using a three-part model that addresses how to manage failed expectations and resolve the problem without harming the relationship.


self assessments for measuring confrontation skills, discussion questions for reading groups, tools for holding others accountable, performance discussions

Best For

clergy and lay leaders


purchase as a book or e-book

Suggested Uses

  • Hold others accountable by using the three-part, research-based model outlined in this book to deal with unfulfilled expectations in an effective manner and strengthen relationships.
  • Measure confrontation skills by taking the self assessment found in the appendix to better understand how you respond to conflict.

About the Contributor

Sandra Herron

Sandra Herron is the founding principal and owner of MiddlEdge, Inc., a management consultancy dedicated to helping congregations align their strategy, people, structure, and processes to achieve their vision. She is an experienced adult educator, trainer and facilitator in academic, community, corporate and ministry settings.

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