Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior

Description

This resource offers tools for holding others accountable using a three-part model that addresses how to manage failed expectations and resolve the problem without harming the relationship.

Features

self assessments for measuring confrontation skills, discussion questions for reading groups, tools for holding others accountable, performance discussions

Practical Applications

• Hold others accountable by using the three-part, research-based model outlined in this book to deal with unfulfilled expectations in an effective manner and strengthen relationships.
• Measure confrontation skills by taking the self assessment found in the appendix to better understand how you respond to conflict.