Crucial Conversations: Tools for Talking When Stakes are High

by Kerry Patterson, Joseph Grenny, and others. McGraw Hill, 2012.


This guide can be useful for everyone within the congregation, ranging from clergy to congregants. It provides the reader with tools to effectively communicate during difficult conversations, along with how to listen, manage anger, and producing results.


summary of takeaways, links to a website with video illustrations and additional tools

Recommended Audience

clergy, lay leaders, communications manage


Purchase as a book or e-book

Practical Applications

  • Create the foundation for a successful crucial conversation by consulting this guide before talking to someone about a potentially difficult topic.
  • Become an effective listener by drawing upon examples in various settings ranging from the workplace to at home.

About the Contributor

Wendy McCormick

Wendy McCormick is the Center for Congregations’ southwest Indiana director. She has an interest in congregational fundraising and stewardship, including planned giving.

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