This guide can be useful for everyone within the congregation, ranging from clergy to congregants. It provides the reader with tools to effectively communicate during difficult conversations, along with how to listen, manage anger, and producing results.
summary of takeaways, links to a website with video illustrations and additional tools
clergy, lay leaders, communications manager
purchase as a book or e-book
- Create the foundation for a successful crucial conversation by consulting this guide before talking to someone about a potentially difficult topic.
- Become an effective listener by drawing upon examples in various settings ranging from the workplace to at home.