Difficult Conversations: How to Discuss What Matters Most

by Douglas Stone, Bruce Patton, and others. Penguin Books, 2010.

This resource outlines the importance of initiating difficult conversations, providing tips on how to do so and offering advice for specific topic situations like having a difficult conversation via phone.


10 most frequently asked questions, strategies for managing difficult conversations, steps to separate facts from feelings

Best For

clergy and lay leaders of any faith tradition


purchase as a book or e-book

Suggested Uses

  • Address disagreements before they escalate into unmanageable conflicts by following steps to move toward a stance of learning in order to resolve potential problems.
  • Use tips in this book during periods of change within the congregation, like a change in clergy leadership.

About the Contributor

Wendy McCormick

Wendy McCormick is the Center for Congregations’ southwest Indiana director. She has an interest in congregational fundraising and stewardship, including planned giving.

Cookies help us deliver our services. By using our services, you agree to our use of cookies.