This resource outlines the importance of initiating difficult conversations, providing tips on how to do so and offering advice for specific topic situations like having a difficult conversation via phone.
Offerings
10 most frequently asked questions, strategies for managing difficult conversations, steps to separate facts from feelings
Best For
clergy and lay leaders of any faith tradition
Cost
purchase as a book or e-book
Suggested Uses
- Address disagreements before they escalate into unmanageable conflicts by following steps to move toward a stance of learning in order to resolve potential problems.
- Use tips in this book during periods of change within the congregation, like a change in clergy leadership.