Difficult Conversations: How to Discuss What Matters Most
This resource outlines the importance of initiating difficult conversations, providing tips on how to do so and offering advice for specific topic situations like having a difficult conversation via phone.
10 most frequently asked questions, strategies for managing difficult conversations, steps to separate facts from feelings
clergy and lay leaders of any faith tradition
purchase as a book or e-book
- Address disagreements before they escalate into unmanageable conflicts by following steps to move toward a stance of learning in order to resolve potential problems.
- Use tips in this book during periods of change within the congregation, like a change in clergy leadership.