Several years ago, Ronald Heifetz started a leadership training organization rooted in the ideas first espoused in his book Leadership Without Easy Answers. Heifetz, a Harvard Business School professor, highlighted the need to identify what kind of problem one was facing. Was it a technical problem (one somebody has the answer to) or an adaptive problem (a problem for which there is no pre-packaged solution)? Other concepts associated with Heifetz and his colleagues include: (1) How does one orchestrate conflict? (2) Can you observe from the balcony (a way to maintain objectivity)? Cambridge Leadership Associates offer two day workshops that introduce these leadership concepts. Thankfully, the workshops do more than introduce ideas. The facilitators create a learning laboratory where, in real time, participants actively reflect on their use of self, and critique their default responses. If you are looking for an education event to quickly (and with no pain) satisfy a continuing education requirement, this is probably not for you. However, if you are looking to address issues for which something tangible is at stake for you and your larger community, the CRG recommends Cambridge Leadership Associates. Represented by a capable staff, Alexander Grashow is a particularly gifted facilitator.