This guide can be useful for everyone within the congregation, ranging from clergy to congregates. It provides the reader with tools to effectively communicate during difficult conversations; along with how to listen, manage anger, and producing results.
summary of takeaways, links to a website with video illustrations and additional tools
clergy, lay leaders, communications manager
purchase as a book or e-book
- Create the foundation for a successful crucial conversation by consulting this guide before talking to someone about a potentially difficult topic.
- Become an effective listener by drawing upon examples in various settings ranging from the workplace to at home.