Crucial Conversations: Tools for Talking When Stakes are High

by Kerry Patterson, Joseph Grenny, and others. McGraw Hill, 2012.
Large crucial conversations

This guide can be useful for everyone within the congregation, ranging from clergy to congregates. It provides the reader with tools to effectively communicate during difficult conversations; along with how to listen, manage anger, and producing results.

Offerings: summary of takeaways, links to a website with video illustrations and additional tools

Best For: clergy, lay leaders, communications manager

Cost: purchase as a book or e-book

Suggested Uses:

  • Create the foundation for a successful crucial conversation by consulting this guide before talking to someone about a potentially difficult topic.
  • Become an effective listener by drawing upon examples in various settings ranging from the workplace to at home.

Curator Curated by Wendy McCormick

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