Difficult Conversations: How to Discuss What Matters Most

by Douglas Stone, Bruce Patton, and others. Penguin Books, 2010.
Large difficult conversations

This resource outlines the importance of initiating difficult conversations, providing tips on how to do so and offering advice for specific topics situations like having a difficult conversation via phone.

Offerings: 10 most frequently asked questions, strategies for managing difficult conversations, steps to separate facts from feelings

Best For: clergy and lay leaders of any faith tradition

Cost: purchase as a book or e-book

Suggested Uses:

  • Address disagreements before they escalate into unmanagable conflicts by following steps to move toward a stance of learning in order to resolve potential problems.
  • Use tips in this book during periods of change within the congregation, like a change in clergy leadership.

Curator Curated by Wendy McCormick

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