This resource outlines the importance of initiating difficult conversations, providing tips on how to do so and offering advice for specific topics situations like having a difficult conversation via phone.
10 most frequently asked questions, strategies for managing difficult conversations, steps to separate facts from feelings
clergy and lay leaders of any faith tradition
purchase as a book or e-book
- Address disagreements before they escalate into unmanageable conflicts by following steps to move toward a stance of learning in order to resolve potential problems.
- Use tips in this book during periods of change within the congregation, like a change in clergy leadership.