Father and son team, Thomas and Jonathan McKee, are published authors and often speak and teach about “recruiting, training, managing and even occasionally even firing . . . today’s volunteers.” The McKees exchange some light familial banter in their book, but it does not interfere with their message: 21st century volunteers are different and because of that, institutional thinking and actions with these volunteers must also be different. The book is organized around three themes that apply to the person who wants to understand and work with this “new breed” of volunteer. Specific topics include recruitment, empowerment, motivation, technology, and how to engage a “high maintenance volunteer.” Thirteen additional resources, including a volunteer application, a volunteer reference form, and volunteer expectations, are also included. This comprehensive book is appropriate for any Christian congregation that seeks to expand its volunteer force to include this “new breed” of volunteer.
Reviewed by Janet Hoover