This article discusses the role that miscommunication plays in congregational conflict and offers an intervention process for reducing conflict and enhancing communication.
six communication skills and strategies, the role miscommunication plays during congregational conflict, intervention process for reducing conflict and enhancing communication
clergy and lay leaders of any faith tradition
- Reduce miscommunication and frustration by establishing a "Listening to Each Other" session, following the process outlined in this article.
- Conduct effective listening sessions by applying the six communication skills described.