Notes on Communication: Strategies for Addressing Conflict in Congregations

by W. Craig Gilliam. Leadership Education at Duke Divinity. Accessed July 2, 2019.
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This article discusses the role that miscommunication plays in congregational conflict and offers an intervention process for reducing conflict and enhancing communication.

Offerings: six communication skills and strategies, the role of miscommunication plays during congregational conflict, intervention process for reducing conflict and enhancing communication

Best For: clergy and lay leaders of any faith tradition

Cost: free

Suggested Uses:

  • Reduce miscommunication and frustration by establishing a "Listening to Each Other" sessions, following the process outlined in this article.
  • Conduct effective listening sessions by applying the six communication skills described.

Curator Curated by Janet Hoover



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