Notes on Communication: Strategies for Addressing Conflict in Congregations

by W. Craig Gilliam. Leadership Education at Duke Divinity. Accessed January 29, 2020.

This article discusses the role that miscommunication plays in congregational conflict and offers an intervention process for reducing conflict and enhancing communication.


six communication skills and strategies, the role miscommunication plays during congregational conflict, intervention process for reducing conflict and enhancing communication

Best For

clergy and lay leaders of any faith tradition



Suggested Uses

  • Reduce miscommunication and frustration by establishing a "Listening to Each Other" session, following the process outlined in this article.
  • Conduct effective listening sessions by applying the six communication skills described.

About the Contributor
Janet Hoover

Janet Hoover is a certified spiritual director in private practice and an American Baptist pastor. She graduated from the University of Indianapolis and earned her MDiv and DMin from Christian Theological Seminary in Indianapolis. 

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